Shipping

What is our delivery time?

We strive to ship all orders within seven (7) business days. However, occasionally circumstances outside of our control may cause dispatch time to extend beyond this timeframe. This may be the case during times of high traffic such as Black Friday Sales. Most items are sent via UPS or Royal Mail. We try to provide tracking for all orders, but very small orders may be sent untracked. If untracked shipping is selected at checkout, no tracking will be provided, and Flexible Fit Equestrian LLC is not responsible for the loss of any items during transit. Delivery timeframes vary depending on the season. Untracked shipping can have extended shipping times of up to 4+ weeks, this is outside of our control, and if you are unwilling to wait for an extended time frame we strongly recommend tracked shipping.

All items are shipped from our warehouse in the UK. When shipping from the UK, we use Royal Mail International Tracked shipping with an approximately 7 working day transit time unless 'untracked' shipping is selected. Customers are responsible for any potential import duties. 

US CUSTOMERS WILL NOT FACE ANY TARIFF CHARGES ON PURCHASES UNDER $800

***WE ARE UNABLE TO SHIP TO PO BOXES.***  We apologise for any inconvenience this may cause.

International & US Buyers Please Note:
US customers will not face any tariff charges on purchases under $800. Your country's import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility and are normally collected by the delivering shipping company or when you pick the item up; do not confuse them with additional shipping charges.  Please check with your country's customs office to determine what these additional costs will be prior to buying.  

We don't mark merchandise values below value or mark items as "gifts".  US and international government regulations prohibit such actions. Thank you for your understanding.