Our Guarantee

TWO YEAR PRODUCT GUARANTEE

ALL PRODUCTS ARE GUARANTEED AGAINST MANUFACTURING DEFECTS AND EXCESSIVE VISUAL WEAR* FOR A PERIOD OF TWO YEARS

 

  1. The guarantee only applies to products bought directly from Flexible Fit Equestrian LLC or its licensed representatives. The guarantee does not apply to products purchased through third party sellers.
  2. A copy of the original receipt or purchase history within your registered Flexible Fit Equestrian LLC account must be supplied on request.
  3. Flexible Fit Equestrian LLC has processes in place to ensure quality control. We do however recognise that through error a product maybe sent with minor defects.
  4. Any product under claims warranty must be returned to Flexible Fit Equestrian LLC within two years of purchase date.

Flexible Fit Equestrian LLC reserves the right to determine if the defect is caused by manufacturer error or user error.  If deemed user error (e.g. the product was not cared for as per instructions or the defect is an obvious misuse like a horse breaking the product) then the product shall be returned to purchaser without remedy. If the defect is deemed to be manufacturer error, we reserve the right to replace or repair the product or substitute the product to an equal value if the defective product is discontinued or no longer available. A refund will only be issued if none of the previous mentioned remedies are available.

 

SATISFACTION GUARANTEE

We recognise that buying a bridle can be daunting for some customers.

You may worry when the bridle arrives, it won’t fit or the style chosen doesn’t suit your horse's head. 

We recognise the frustration of buying off the rack bridles, and we give this promise: If you don’t like the style you have chosen or parts don’t fit, you can return it or them and swap out the parts.

 

REPLACEMENT CRYSTALS

Sometimes bridle bling on animals can get rubbed or snagged. Our crystals are glued and stitched in. However, sometimes accidents happen, even when you are not looking. If you lose some crystals fear not, drop us a line and we shall post you some replacements free of charge. They are easy to repair - you just need some tweezers and super glue.

 


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